The Internet has reached such magnitude that for many unscrupulous people it has become a way to knead money quickly and easily. This is possible because the meteoric growth of the Internet has led to practices that develop in legal loopholes. In addition, the appearance and compliance with existing laws is not the same in all countries, which makes it difficult to solve crimes committed in, for example, Chinese websites.
Although technology evolves much faster than jurisprudence, the user is not helpless and the Internet is much safer now than a few years ago. Keep reading this article if you want to know how to report a fraudulent website, how to report phishing or, in general, how to report computer crimes.
Report a web page for fraud
Scams and scams based on hoaxes are common on the Internet and we can report them, just as we would if they happened in real life. In fact, the complaint is essential to be able to locate and act on pages, portals or companies that carry out illegal activities. Citizens have at our disposal the National Cyber security Institute, with a mailbox in which we can report any case of fraud or scam: fraudulent online stores, payment of purchases we have not made, malicious or phishing emails, theft of personal data, etc. They acts through the Security Incident Response Center and takes precautionary measures on websites and companies. We also have other organizations specialized in computer crimes within the different citizen security bodies, as we will see later.
How to report computer crimes
There are many types of crimes that are punishable by law. Although the creativity of the cybercriminal is not exempt from originality, the most common are scams (scams) and frauds (financial and administrative deceptions) that, in some cases, can easily be avoided by knowing them. These are the most common:
- Sending money in advance: it is a basic scam and avoiding it is simple. They promise you what they promise you and no matter how much they earn your trust, never pay in advance for a service, a purchase, an investment, etc. Do not lend money to people who earn your trust using the Internet, because they may not even really exist, even if you have contacted them through social networks, online dating services, etc. In the case of charity scams, first verify the identity of the organization.
- Credit card fraud: there are pages that appear authentic and are dedicated to selling things of the most varied that do not exist: tickets to concerts, shows or sporting events that once paid turn out to be false. At the time a credit card is used, there is a specific protocol to report fraud.
- Datatheft: data theft must also be reported through fake websites, a fact better known as phishing.
If you have been the victim of any of these or any other fraud, you must do the following:
- Contact the service or Provider Company: many cases can be resolved using the support services of the portal itself. In the case of social networks, forums and emails, they can solve the problems themselves, as they are the first interested in anyone misusing their services.
- Claim in your Municipal Consumer Information Office as they can inform you and process your claim.
- Official complaint: If what has been committed against you is a crime punishable by law, you can report it to the State Security Forces and Corps, since they have their own departments, specialized in computer crimes. In addition to the Technological Investigation Brigade of the Technological Research Unit and the Crime Groups, each Spanish Autonomous Community has its own specialized department: Central Unit of Computer Crimes, Central Section of Crimes in Information Technology, Technological Support Group etc.
What to do when you are scammed online
In the event that it is not classified as a crime and remains in a lack of fraud, you can find solutions by going to the Customer Service or Support departments of:
- In case of scams or credit card scams you should contact your card provider. You should also inform your bank.
- In case of spam, intrusion into your privacy, hacking of accounts, etc. you should contact the provider: Google if it is a Gmail; Facebook, Instagram, Twitter, etc. if it is within a social network, etc.
- Malicious web pages, with inappropriate content, copies of content, paid links, malicious software etc., you can report it directly to Google.
How to report a website to Google
There are many reasons why we may want to report a web page to Google. If this is your case, you should know that you have several sites to report the problem. If this is related to your Google account (for example, with your Gmail email) you can do the following:
- Click on your photo
- Click on the option “Manage your account”
- Report your problem (bottom right)
You can explain the problem and send screenshots to prove it. They will contact you.
- If it is a third-party problem, for example a suspicious web page, there is a complaint page where you can choose the type of activity and send your report.
- If you use Chrome as your default browser, you can install an extension (More Tools> Extensions> Add extension) called Suspicious Site Reporter. This will allow you to report pages involved in computer crimes.
How to report phishing
Phishing is the name of a type of scam that consists of using emails, forms or any other type of simulation to be able to access personal data such as passwords, bank details or access data with which then crimes of identity theft are committed, theft of accounts or scams in your name.